Take part in the 2023 Community Satisfaction Survey

Published on 24 January 2023

Residents will have the opportunity to provide feedback on Gannawarra Shire Council’s performance over the next seven weeks.

Independent market research agency National Field Services will be conducting the annual Community Satisfaction Survey from Monday, 30 January, with all results received to assist Council in improving its services.

“The Community Satisfaction Survey is an important process for Councils across Victoria, including Gannawarra Shire, as it helps gauge whether Council is meeting the community’s expectations in various categories,” Mayor Charlie Gillingham said.

“Four hundred interviews involving people aged 18 years and over will be conducted randomly, with participants asked to provide their feedback on a range of Council-related matters.

“All responses received will be confidential, with only the overall summary results shared with Council.”

Residents who choose to take part in the 2023 Community Satisfaction Survey will be asked to assess Council’s overall performance, how it engages with the community, how it communicates with residents, and its decision making performance.

The survey also features questions specifically relating to community services, customer service, libraries recreation facilities, roads and waste management.

“All data received will help identify areas where Council can improve, as well as celebrate the areas where Council matches or exceeds similar services provided by other municipalities across Victoria,” Mayor Gillingham said.

“Council appreciates the time taken by those who are selected to take part in providing their valuable feedback.”

Anyone who has any queries about the Community Satisfaction Survey is encouraged to contact Council on (03) 5450 9333.